When will I receive my package?
Shipping time is 2-3 days after you order is complete. If you pre-ordered an item, it will be sent to you as soon as it is in stock.
Where is my package?
When your order is sent, you will automatically receive a confirmation with a tracking number. You can use this to track your package.
I wrote the wrong address, what do I do?
If you have been unfortunate to write the wrong address on your order, we ask you to contact us as soon as possible on firstname.lastname@example.org. If the order already is shipped, there is nothing we can do.
I want to return my package, what do I do?
Read more about how you return in out Terms and Conditions here.
I still have not received my package, what do I do?
If you have not received your order after a week, one of the following things has happened:
How long will it be until I get my refund?
It can take up to 7 working days to get your refund. This depends on when we receive the return.
Do I have to pay the return myself?
Yes – you have to pay for the return yourself.