FAQ

Frequently asked questions

When will I receive my package?

Shipping time is 2-3 days after you order is complete. If you pre-ordered an item, it will be sent to you as soon as it is in stock.

Where is my package?

When your order is sent, you will automatically receive a confirmation with a tracking number. You can use this to track your package.

I wrote the wrong address, what do I do?

If you have been unfortunate to write the wrong address on your order, we ask you to contact us as soon as possible on info@americandreams.dk. If the order already is shipped, there is nothing we can do.

I want to return my package, what do I do?

Read more about how you return in out Terms and Conditions here.

I still have not received my package, what do I do?

If you have not received your order after a week, one of the following things has happened:

• You have pre-ordered an item, and will receive it as soon as it is in stock.
• You could have forgotten to pick it up at the post office, or you might have written the wrong address. In this case, it will be returned to us.
• Something completely else. E-mail us at info@americandreams.dk to solve the problem.

How long will it be until I get my refund?

It can take up to 7 working days to get your refund. This depends on when we receive the return.

Do I have to pay the return myself?

Yes – you have to pay for the return yourself.